The short version
Every print we sell is made from your own activity, after you order it. That means it has no 14-day right of return — it cannot be sold to anyone else. It is why we show you exactly what will be printed before you pay, and why you have to tick a box saying you have seen it.
If the print is faulty, that is a different matter entirely, and we fix it. See below.
Why there is no cooling-off period
EU consumer law gives you 14 days to change your mind about most things bought online. It makes an exception for goods "made to the consumer's specifications or clearly personalised" — Article 16(c) of the Consumer Rights Directive, implemented in Denmark as § 18(2)(3) of the Danish Consumer Contracts Act (forbrugeraftaleloven).
A poster of the route you rode last Tuesday, with your title on it, is that exception. We would not be able to resell it, so the law does not ask us to take it back.
You are agreeing to this when you order. Before checkout you confirm that you have seen the preview and approve the design for print.
Cancelling before it prints
There is a real window between paying and printing, and you can use it.
Nothing goes to press automatically. Every order waits for a person to release it, and until that happens you can cancel it and be refunded in full. No reason needed, and you do not have to tell us why.
We release orders by hand, within one working day of the order. Until then you can cancel — but if you have changed your mind, do it now rather than later, because once it is released we cannot pull it back.
Once a print is in the machine we cannot stop it — that is not a policy, it is a fact about a printing press. So if you spot a wrong title or the wrong size, be quick. Write to hello@epicefforts.com as well if you would rather we corrected it than cancelled it. If we reach it in time we change it for free.
If the print is faulty
This is not a return — it is a complaint, and you have two years for it.
Damaged in transit, misprinted, wrong size, colour banding, a crease: send a photo to hello@epicefforts.com and we make a new one. You do not pay for the replacement, and you do not pay to send the faulty one back.
The two years cover faults. They do not cover a design you approved and then changed your mind about — that is what the preview and the confirmation box are for.
Last updated: 9 October 2026