The short version
A print made from your own activity has no 14-day right of return. It is made for you, from your file, after you order it — and it cannot be sold to anyone else. That is why we show you exactly what will be printed before you pay.
If the print is *faulty*, that is a different matter entirely, and we fix it. See below.
Why there is no cooling-off period
EU consumer law gives you 14 days to change your mind about most things bought online. It makes an exception for goods "made to the consumer's specifications or clearly personalised" — Article 16(c) of the Consumer Rights Directive, implemented in Denmark as § 18(2)(3) of the Danish Consumer Contracts Act (*forbrugeraftaleloven*).
A poster of the route you rode last Tuesday, with your title on it, is that exception. We would not be able to resell it, so the law does not ask us to take it back.
You are agreeing to this when you order. By placing an order for a personalised print you accept that production begins immediately and that your right of withdrawal ends at that moment.
What still has a 14-day right of return
Not everything we sell is personalised:
- Gift cards — 14 days from purchase, provided they are unused. - Anything bought unpersonalised from the catalogue — 14 days from the day you receive it, in the same condition it arrived in.
To use it, write to hello@epicefforts.com within 14 days. You pay the return postage. We refund within 14 days of getting the item back.
If the print is faulty
This is not a return — it is a complaint, and you have two years for it.
Damaged in transit, misprinted, wrong size, colour banding, a crease: send a photo to hello@epicefforts.com and we make a new one. You do not pay for the replacement, and you do not pay to send the faulty one back.
If you spot a mistake before we print
Write to hello@epicefforts.com as fast as you can. Production usually starts within a few hours, and once a print is in the machine we cannot stop it. If we catch it in time, we change it for free.
*Last updated: 28 August 2026*